User FAQs

If you can't find the answer you are look for, please email us here:

How to Install Rounda

Follow along with this video to join Rounda and start smart fundraising.

​Terms and Conditions

• User Terms and Conditions - How user funds are distributed
• Privacy

Safety and Security

• ​How safe is Rounda?​​​​​​
• Who monitors Rounda's tech partners?

Getting started

• Can I use a Credit Card for round-ups?
• ​Can I link a joint bank account to Rounda?
• ​​Where can I find my CRN (Customer Reference Number)?​

Consumer Data Right (CDR)

• What is Consumer Data Right (CDR)?​
• Which governing body regulates the industry?​
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Using Rounda

• ​Can I change my Organisation for round-ups? 
• ​​Can I nominate any account for 'splits' instead of child savings?
• Can I set a limit for round-ups?
• Can I turn Rounda off for a while? 
• What happens if I don't enter a savings account to "split" round-ups? 
• ​When will deposits be made to child savings (or other nominated account)
• Why did Rounda round-up $1

Troubleshooting

• Is my bank having problems?
• ​What does an error mean?

Using Rounda

• Rounda app (Video Tour)

​Easy Forms

• ​Change Organisation Request Form - R0030
• ​Deactivate User Account Form - 0031